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Terms of service

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These terms are the contract between you and Tradenos for using the Tradenos app. Please read them together with our risk notice and our privacy policy. The waitlist has its own waitlist terms.

1. Who we are

The app is provided by Tradenos UG (haftungsbeschränkt) in Gründung, Berlinger Straße 43, 54516 Wittlich, Germany, represented by Ismail Tökü. You can reach us at hello@tradenos.com. Our full company details are in the imprint.

In these terms, “Tradenos”, “we” and “us” mean this company. “The app” means the Tradenos web app and everything in it, including Nos, the bots, charts, tests and Practice accounts.

2. What Tradenos is, and what it isn’t

  1. Tradenos is software. You use it to build trading bots from your own rules or your own Pine Script, test them on past prices, run them on a Practice account with virtual money, and run them on your own exchange account.
  2. You decide the rules, the coins, the amounts and whether a bot runs. A bot places orders on your exchange account only because you set it up and started it.
  3. We don’t give investment advice or personal recommendations. We don’t manage money for you. We never hold, receive or transfer your money or your crypto.
  4. Templates, examples, test results, articles and anything Nos says are general information. They aren’t a recommendation to buy or sell anything, and they don’t take your personal situation into account.
  5. Nos is an AI assistant and can be wrong. It explains things and prepares changes. A change that affects your bots or your money only happens after you approve it.

3. Who can use the app

  1. You must be at least 18 years old and able to enter into contracts.
  2. You use the app for yourself, with exchange accounts that are your own.
  3. You’re responsible for checking that crypto trading, your exchange and software like Tradenos are allowed where you live. You may not use the app if you’re subject to sanctions of the European Union or the United Nations.
  4. Each person may have one account. The free plan and the trial are available once per person and once per exchange account.
  5. Futures aren’t offered to people in the European Union, the European Economic Area or the United Kingdom.

4. Your account

  1. Give correct details when you sign up and keep them up to date.
  2. Keep your password secret, and switch on two-factor sign-in. Tell us straight away if you think someone else has access to your account.
  3. You’re responsible for what happens through your account if you allowed it, or if it happened because you didn’t take reasonable care of your sign-in details.

5. Connecting your exchange account

  1. You connect an exchange account with an API key that you create at the exchange. At present the app works with Binance.
  2. Your exchange account is a contract between you and the exchange. Its terms and fees apply, and we aren’t a party to it. Binance isn’t connected with Tradenos.
  3. Create the key with withdrawals switched off. The app doesn’t need permission to withdraw and doesn’t accept a key that has it.
  4. We use the key only to read your balances and positions and to place, change and cancel the orders that you or your bots ask for.
  5. You can remove the key in the app or delete it at the exchange at any time. Bots that used it then stop trading. Open positions stay on your exchange account, and managing them is up to you.

6. Bots, orders and what can go wrong

  1. A bot follows its rules, including when they lose money. Trading crypto can lose you some or all of the money you trade.
  2. Orders are carried out by the exchange. We can’t guarantee that an order is accepted, that it’s filled, or the price it’s filled at.
  3. A stop loss is an instruction, not a guarantee. In a fast market it can fill at a worse price than you set.
  4. Stopping a bot or switching it off doesn’t close its open positions, unless you choose that.
  5. Tests and Practice accounts are simulations. They don’t predict what a bot will do with real money.
  6. Prices and other market data come from the exchange and from third parties. They can be delayed, incomplete or wrong.
  7. Check your bots and your exchange account regularly. You can always act directly on your exchange account.

7. Plans, the trial and limits

  1. The app has a free plan, Newcomer, and four paid plans: Learner, Strategist, Trader and Operator. What each plan includes, and its limits, are described on the plans page. The description shown when you choose a plan is part of this contract.
  2. New accounts get a 14-day trial of Strategist without giving payment details. The trial ends by itself and nothing is charged. Afterwards you’re on Newcomer unless you choose a paid plan.
  3. When you move to a plan with lower limits, or a trial or a paid period ends, bots above the new limit are switched to Track only. They stop opening new trades. Stop losses, exits and open trades keep running.
  4. To keep the app stable for everyone, we may set reasonable technical limits where a plan has none, for example on open positions or on how often a bot checks its rules. We tell you about a limit before it affects you.
  5. Free months from the waitlist follow the waitlist terms.

8. Prices and payment

  1. The price is the one shown when you subscribe. Prices shown to consumers in the European Union include VAT. Depending on where you live, other taxes may be added and are shown before you pay.
  2. Paid plans are subscriptions. You pay in advance for each month or each year, and the subscription renews until it’s cancelled.
  3. Payment is handled by the payment provider named at checkout. That provider may sell the subscription to you as a reseller. If it does, it is the seller for the payment, it sends your receipts, and its checkout terms apply to the payment. These terms still govern how you use the app, and you can always contact us.
  4. If a payment fails, we tell you and try again. If it still fails after we’ve given you reasonable time to fix it, we may move your account to Newcomer.
  5. We may change a price for future billing periods. We tell you by email at least 30 days before. The new price applies to you only if you agree to it. If you don’t agree, either of us can end the subscription at the end of the period you’ve already paid for, and your account then moves to Newcomer.

9. How long the contract runs, and cancelling

  1. The contract for the free plan runs until you or we end it. You can close your account at any time.
  2. A monthly subscription runs month by month. You can cancel at any time, and it ends at the end of the month you’ve paid for.
  3. A yearly subscription runs for 12 months. If you cancel during those 12 months, it ends when they’re over. After the first 12 months it continues until it’s cancelled, and you can then cancel at any time with one month’s notice. We refund the part of a prepaid year that you no longer use.
  4. You can cancel in the app under Settings, Billing, or by writing to hello@tradenos.com from the email address of your account. We confirm every cancellation by email.
  5. We can end the free plan with 30 days’ notice, and a paid subscription with 30 days’ notice to the end of a paid period.
  6. Either of us can end the contract without notice for a serious reason. For us that includes a serious or repeated breach of these terms, unlawful use of the app, and payments that stay unpaid after a reminder.
  7. When the contract ends, your bots stop opening new trades. Open positions stay on your exchange account. Delete the API key at the exchange. We delete your data as described in the privacy policy.

10. Right of withdrawal for consumers

If you’re a consumer, which means you use the app for purposes that are mainly outside your trade, business or profession, you have a right of withdrawal when you take out a paid plan.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Tradenos UG (haftungsbeschränkt) in Gründung, Berlinger Straße 43, 54516 Wittlich, Germany, email hello@tradenos.com) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To Tradenos UG (haftungsbeschränkt) in Gründung, Berlinger Straße 43, 54516 Wittlich, Germany, email hello@tradenos.com:

I hereby give notice that I withdraw from my contract for the provision of the following service:

Ordered on:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is sent on paper):

Date:

11. What you agree not to do

You agree not to:

  • use the app to break the law, to manipulate a market, or to get around the rules of an exchange;
  • connect an exchange account that isn’t yours, or let other people use your account;
  • open several accounts to get more than one free plan, trial or offer;
  • try to get around plan limits or security measures;
  • copy, resell or reverse engineer the app, or collect its data by automated means, except where the law allows it;
  • overload the app or interfere with other people’s use of it.

12. Your content and ours

  1. Your rules, strategies, Pine scripts and messages to Nos remain yours. You allow us to store and process them as far as we need to in order to run the app for you.
  2. The app, its design, its characters, including Nos and the bots, and its text and code belong to us or to our licensors. For as long as this contract runs, you may use the app for yourself. This right can’t be transferred.
  3. TradingView and Pine Script belong to TradingView, and Binance belongs to Binance. They aren’t connected with Tradenos.
  4. If you send us ideas or feedback, we may use them without owing you anything.

13. Availability and changes to the app

  1. We work to keep the app running, but we can’t promise that it’s always available. It can be interrupted by maintenance, by faults at an exchange or another provider, and by events outside our control. Where we can, we announce planned maintenance in advance.
  2. We provide the updates the app needs to keep working as agreed, including security updates, for as long as the contract runs.
  3. We may change the app for a good reason, for example to adapt it to new technology, to keep it secure, to follow the law, or because an exchange or another provider changed its service. A change costs you nothing extra, and we tell you about it clearly.
  4. If a change makes the app noticeably worse for you, we tell you by email a reasonable time in advance, with what will change and when. You can then end the contract free of charge within 30 days of that email or of the change, whichever is later.

14. If something is wrong with the app

If the app doesn’t work as agreed, tell us at hello@tradenos.com. If you’re a consumer, you have the legal rights that apply to digital products under German law.

15. Liability

  1. We are liable without limit for damage caused intentionally or by gross negligence, for injury to life, body or health, under the German Product Liability Act, and where we’ve given a guarantee.
  2. For slight negligence we are liable only if we breach an essential duty. That is a duty the contract depends on and which you may rely on us to fulfil. In that case our liability is limited to the damage that is typical and foreseeable for a contract of this kind.
  3. Beyond that, our liability for slight negligence is excluded.
  4. The same limits apply to our employees and to others who help us provide the app.
  5. A loss on a trade that a bot placed according to its rules, or that follows from market movements or from the exchange, is part of the risk of trading. It isn’t a fault of the app.

16. Data protection

How we handle personal data is described in the privacy policy.

17. Changes to these terms

  1. We may change these terms for a good reason, for example because the law or court decisions change, because we add features, or to close a gap. A change of this kind may not alter the main things we owe you or what you pay.
  2. We send you the new version by email at least six weeks before it applies. If you don’t object by that date, the new version applies. Our email reminds you of this and of your right to object.
  3. If you object, the contract continues under the old terms, and either of us can end it with the notice periods in section 9.
  4. A change to the main services or to the price needs your express agreement.

18. Applicable law and disputes

  1. German law applies. The UN Convention on Contracts for the International Sale of Goods doesn’t apply. If you’re a consumer living in another country, you keep the protection of that country’s mandatory consumer rules.
  2. If you’re a merchant, a legal entity under public law or a special fund under public law, the courts for Wittlich, Germany have exclusive jurisdiction. For consumers the legal rules on jurisdiction apply.
  3. We are neither obliged nor willing to take part in dispute resolution before a consumer arbitration board.

19. Final points

  1. You enter into the contract for the free plan by signing up and confirming your email address. You enter into a paid subscription by completing the checkout. Before you send an order you can check and correct what you entered. We confirm the contract by email.
  2. The contract is in English. We keep the version of these terms that you accepted. The current version is always at tradenos.com/terms, where you can save or print it.
  3. If part of these terms is invalid, the rest stays in force.