Help centre
Short answers about the waitlist, your account, bots and billing.
Waitlist
- How does the waitlist work?Join with your email, confirm it, and keep your place. Invites go out in waves, in queue order.
- What do I get for joining, and when does it start?Two months of the Operator plan free, three if a friend joins. They start when your first bot starts.
- How do friend invites work?Share your personal link. When one friend confirms their email, you get a third month and move up the queue.
- I didn’t get the confirmation emailCheck spam, wait a few minutes, then enter your email again to get a new one.
- I lost the link to my waitlist pageEnter your email on the home page again. We send your link and you keep your place.
- How do I leave the waitlist?Leave from your waitlist page, which deletes your entry, or unsubscribe to stop the emails.
Connecting Binance
- Which API key permissions does Tradenos need?Reading and spot trading on, withdrawals off, and the key limited to the addresses Tradenos shows you.
- Can Tradenos withdraw my money?No. The API key you create has withdrawals switched off, and your coins stay on your Binance account.
- Binance rejected my keyThe usual causes: withdrawals are on, trading is off, the key isn’t limited to our addresses, or the key and secret are swapped.
- Where is Tradenos available, and on which exchanges?Tradenos works with Binance first. You need a Binance account that’s available where you live.
Bots
- What do Run, Track only and Off mean?Run trades. Track only opens nothing new but still manages open trades. Off does nothing.
- Why didn’t my bot trade?Check its mode, its signals from the last 24 hours, the account balance and the Binance connection.
- Is a stop loss guaranteed?No. A stop loss is an instruction to sell. In a fast market the order can fill at a worse price.
- Do bots run when my computer is off?Yes. Bots run on our servers around the clock, so you can close the browser.
Plans and billing
- How does the 14-day trial work?Every new account gets 14 days of the Strategist plan with no card. Nothing is charged when it ends.
- What happens when I reach a plan limit?Nothing breaks. Bots above the limit wait on Track only, and stop losses and exits keep running.
- What are Nos credits?Each answer from Nos uses credits. Your plan includes a monthly amount, from 100 to 15,000.
- What does Tradenos cost?A free plan with one live bot, then $19, $39, $69 and $149 a month. Paying yearly gives two months free.
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